of citizens

Vitebsk municipal production unitary enterprise of boiler houses and heat networks "VPKiTS"

(Location: st. Titova, 121A, Vitebsk)

Personal reception of citizens carried out by the director of the enterprise Baranovsky Petr Stanislavovich.

Every Wednesday from 8.00 – 12.00 (1-I am Wednesday of the month 15.00 to 20.00) по адресу – ул. Titova, 121A, Vitebsk.

Pre-registration и консультирование осуществляет секретарь Козыревская Наталья Владимировна by phone 63-92-33.

"DIRECT TELEPHONE LINE"

63-92-33 with 9.00 to 12.00 with the director of the enterprise Baranovsky Petr StanislavovichONCE A QUARTER, on the third Monday of the first month in the quarter (January, April, July, October)

63-92-35 with 9.00 to 12.00 with the deputy director of the enterprise Kusharev Alexander VasilyevichOnce a month, во второй понедельник месяца.

To solve operational, EMERGENCY AND DISPATCH SERVICE of the enterprise works around the clock. Phone 63-92-31

The procedure for filing and considering applications from citizens and legal entities

Appeals are submitted by applicants in written or electronic form, as well as oral.

Complaints may be filed by applicants within three years from the date of, when they knew or should have known about the violation of their rights, freedoms and (or) legitimate interests.

Written appeals are submitted by courier (courier), by mail, during a personal appointment, by commenting and (or) suggestions in the book of comments and suggestions.

The Book of Comments and Suggestions is located at: ul.Titova, 121A

Applications must meet the requirements:

Name and (or) address of the organization or position of the person, to whom the appeal is directed;

Surname, given name, patronymic (if any) or the initials of the citizen, address of his residence (places of stay)

Statement of the essence of the appeal;

Citizen's personal signature (citizens).

Written appeals of legal entities must contain:

Name and (or) address of the organization or position of the person, to whom the appeal is directed;

Full name of the legal entity and its location;

Statement of the essence of the appeal;

Surname, given name, patronymic (if any) or the initials of the head or person, duly authorized to sign appeals;

Personal signature of the head or person, duly authorized to sign appeals.

Written appeals can be left without consideration on the merits if the above points are not observed. (Clause 1 of Art. 15 law of the Republic of Belarus 18 July 2011 g. No. 300-З "On appeals of citizens and legal entities")

Withdrawal of appeals

The applicant has the right to withdraw his appeal before considering it on the merits by submitting an appropriate written application.

According to Article 17 of the Law, the terms for considering applications 15 calendar days, and applications requiring additional consideration - no later than one month.

e-applications

Pay attention, what 2 January 2023 the amendments to the Law of the Republic of Belarus “On Appeals of Citizens and Legal Entities” come into force, in this regard, the submission of electronic applications to the state. enterprise "VPKiTS" will be possible only with the help of the state unified (integrated) republican information system of accounting and processing of appeals of citizens and legal entities. User access to the system of registration and processing of requests is provided through a website in the global computer network Internet at: https://treatment.white (internet site).

According to the action plan for the development of a system of public control in the field of housing and communal services in 2024 yearpublic reports to the publicthe company director will:

  • 17.05.2024 with 9-00 by 11-00 of the year in the assembly hall of the State Enterprise "VPKiTS" ( g. Vitebsk, st. Titova, 121but)
  • 23.12.2024 with 9-00 by 11-00 of the year in the assembly hall of the State Enterprise "VPKiTS" ( g. Vitebsk, st. Titova, 121but)